Customers Can Now Test-Drive more than 30 of Sprint’s Most Popular Wireless Phones
Written by DeviceAnywhere
Tuesday, 16 March 2010
Customers Can Now Test-Drive more than 30 of Sprint’s Most Popular Wireless Phones with DeviceAnywhere's DemoAnywhere Solution
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Sprint is First U.S. Carrier to Help Customers Make Confident Wireless Phone Purchases Online with the Ability to Virtually Try Features Before They Buy
San Mateo, CA, USA (March 16, 2010) – DeviceAnywhere, the industry
leader in end-to-end mobile application testing, announced that Sprint has
completed its network rollout of DeviceAnywhere's DemoAnywhere™ solution, a Web-based application that enables users
to experience and interact with virtual mobile phones over the Internet. Sprint
is using DemoAnywhere as an educational tool to enhance the customer experience
in three key areas: sales, technical support and customer care.
“Try-Before-You-Buy” Interactive Wireless Phones
Sprint is making it possible for business customers and consumers to
test-drive devices and simplify the selection process by employing DemoAnywhere
technology to drive their new “try-before-you-buy” portal on the Sprint
website. This innovative, online sales tool, available at http://www.sprint.com/, allows users to test out
the features of the phone-- as if they’re holding it in their hand-- before
deciding on a purchase.
Step-by-step Tutorials for 34+ Wireless Phones
Once the mobile device has been selected, Sprint is using DemoAnywhere to
help teach consumers how to use the full-range of the phone’s functionality for
a rich and uncomplicated user experience. Now, Sprint customers can make the
most of their purchase by accessing on-demand, step-by-step tutorials available
24/7 on the Sprint website at http://www.sprint.com/learn. Thousands of
step-by-step tutorials were created by DeviceAnywhere using real devices, which
show Sprint customers how to access and interact with the features of over 34
different mobile devices available on the Sprint network. For example, a Palm
Pre user could be walked through how to transfer data across from their old Palm
device or how to set up Microsoft® Office Outlook
Mobile on the handset, viewing the demo created on a real mobile device.
Improved Customer Care Support
Lastly, Sprint is employing DemoAnywhere to streamline the technical
support process and more quickly and effectively troubleshoot customer inquiries
related to their mobile devices. By making DemoAnywhere solution accessible to
all its Customer Care personnel, Sprint is giving their employees the technical
means to see and interact with the handset model used by the customer during
support calls. Now, when a customer contacts Sprint, the care representatives
can pull up an interactive, virtual version of the handset and assist the
customer step-by-step through any difficulties during the course of the
call.
“We are making it easier than ever for Sprint customers to select the right
phone for their needs by educating them on the capabilities of our devices
online,” said David Owens, Sprint vice president of customer acquisition. “It is
just as important for us to be there for the customer after they have made their
purchase and these online educational tools are a perfect way to do as a
supplement to our Customer Care team.”
“Sprint understands that using technology in an innovative way can deliver
a superior customer experience for their subscribers, as well as improve
employee satisfaction by simplifying the troubleshooting process for their
technical support representatives,” said Faraz Syed, CEO and Co-Founder of
DeviceAnywhere. “Buying a new mobile device and getting the most out of it has
just become a lot simpler for Sprint’s customers.”
About DeviceAnywhere
DeviceAnywhere provides convenient and cost-effective end-to-end solutions
for mobile content development, testing, monitoring, certification, test
automation and deployment – enabling application developers to bring better
content to market faster than ever before. DeviceAnywhere products are
accessible over three core technology platforms to address specific use cases of
mobile application developers.
Direct-to-Device™ technology – This approach
provides access to real handsets in live global networks, from anywhere. This
award winning technology has served thousands of organizations for six years and
is an established and widely used standard protocol for mobile developers
worldwide.
DeviceAnywhere’s Direct-To-Device™ –
Smartphone technology approach provides a software-only option exclusively for
Smartphone application development and test automation and is available in a lab
environment. Ideal for enterprise mobility applications and consumer
applications designed exclusively for smartphones.
Direct-To-Device Express - This approach ensures the fastest device
turnaround possible and is an ideal choice for those groups within mobile
operators and device manufacturers that are responsible for handset testing and
certification.
DeviceAnywhere currently supports more than 2,000 devices on over 28
different carrier networks worldwide, with locations in the U.S., U.K., Canada,
France, Germany and Spain. To learn more about DeviceAnywhere – and to sign up
for a free, three-hour trial – please visit www.deviceanywhere.com. Interested in our
perspective on trends and issues in the mobile marketplace? Visit our CEO's blog
(www.mobileapplicationtestingtimes.wordpress.com) and follow
us on Twitter (http://twitter.com/devanywhere).
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