CRH subsidiary automates field service operations with Tensing Field Vision
Written by Tensing
Wednesday, 03 October 2007
Tensing announced today that Heras, a subsidiary of CRH plc and a
leader in the manufacture and installation of fence structures, has
successfully implemented Tensing Field Vision to automate and
streamline their field service operations.
Tensing Field Vision is a field service management solution specifically designed to optimize the management of field staff for higher quality service delivery and improved field technician productivity.
Heras’ service division employs a mobile workforce to maintain, repair, and replace existing fencing systems.
Tensing Field Vision replaces the manual system of service delivery at Heras. The application is integrated with back office systems for seamless workflow between office and field. The field component of Tensing Field Vision is integrated with TomTom for optimized routing and navigation.
Field technicians use rugged Symbol MC70 PDAs to send and receive service orders, obtain relevant customer information and needed job materials, and report status as well as navigate to job sites through wireless communication networks. Upon completion of the job, information on materials usage, time sheets and invoices are automatically reconciled with the back office. Additionally the customer instantly receives an e-mailed summary of completed work.
“With Tensing Field Vision we are able to streamline our service process and achieve efficiencies in our operations. The organization, as a whole, benefits from the implementation,” said Michiel Nuyten, Service Manager at Heras. “Our customer service has improved greatly with the resource optimization that Tensing Field Vision provides. Repair time windows are shortened and we can communicate to our customers the immediate status of their repair or maintenance. Our accounting department is able to invoice sooner and the materials department is able to manage materials stock more efficiently.”
Tensing Field Vision is an end-on-end solution that connects the mobile workforce with back-office systems via state-of-the-art wireless communications and mobile PDA’s, laptops and pen computers. Tensing Field Vision supports any mobile process, any back-office system and any device to optimize dynamic business processes. Organizations that employ remote/mobile workers can improve the management and exchange of business critical information with their mobile work force, in any mobile process.
About Heras
Heras is market leader in the Benelux (Belgium, Netherlands, and Luxembourg) in manufacturing and installing fence structures. Founded in 1952, Heras is a subsidiary of CRH Fencing and Security Group, which in turn is a 100% subsidiary of CRH plc.
CRH plc is an international building materials group with operations in 28 countries. In the USA and Canada CRH operates two divisions: Americas Materials and Americas Products and Distribution.
The Americas Materials Division operates in 42 states in the USA through 5 regional business units. CRH is the third largest aggregates producer, the largest asphalt producer, and a top 10 ready mixed concrete producer in the USA.
The Americas Products and Distribution Division operates primarily in the USA with a significant presence in Canada. Its product groups – Architectural Products, Precast, Glass, MMI and Distribution – all have leading positions in national and regional markets.
About Tensing
Tensing provides a full suite of mobility products that bring the back office to the field worker. Tensing solutions are being used by thousands of field workers in Europe, North America, Australia and South Africa for a wide range of applications such as digital work orders, tracking & tracing, fleet management, geocoding, dispatch & scheduling, mobile mapping, navigation and messaging. Field Service, Utility, Transportation, Municipal and Public Safety industries recognize the value we add with our wide range of products and consulting services.
More information is available at www.tensing.com.
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